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Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at shop@tsunderia.com

Orders

Products in the store are presented as accurately as possible in the photos on the product page.

We cannot guarantee colors appear the same on all monitors and displays, so please understand any slight differences in color between the online store and the product you receive.

Keychains and acrylic stands are shipped with a protective film over both sides of the product. This film may show scratches or marks due to shipping and handling. Carefully remove this film to show the true product beneath it.

Do not use sharp objects to remove the film as it may damage the acrylic or epoxy underneath. We do not accept refunds on items damaged due to the customers attempt to remove the film.

Simple care instructions:

  1. Please tear off the protective film before using.
  2. Keep away from alcohol.
  3. Do not soak in water.
  4. Do not scratch the surface with sharp tools or objects.

If you made an error or need to request a change to an order you have already placed, contact us by email at shop@tsunderia.com.

We must be contacted within 2 business days of the preorder period closure. Any changes to orders or refund requests will not be accepted.

For all questions regarding defective orders, navigate to our refund policy page here.

Returns

For all questions regarding refunds, returns, or exchanges, navigate to our refund policy page here

Shipping

The customer is responsible for any and all international taxes, VAT, duties, etc. Please research your government customs and post office regulations regarding the above costs.

Tsunderia LLC. does not mark down package value or mark packages as gifts.

Domestic and International orders are shipped via the United States Postal Service (USPS). We do not offer overnight or rush shipping options.

Some countries have limited shipping options due to them not accepting certain classes of mail.

For missing orders, contact us by email at shop@tsunderia.com.

Item orders are all accepted on a preorder basis. Due to the nature of preorder items and unexpected manufacturer and shipping delays an exact date cannot be given. We are expecting to ship out preorder items in Spring/Summer 2022.

Items will be shipped from our warehouse within 7 business days of arrival. Estimated shipping times are provided during checkout based on the selected shipping option.

After an order has been shipped, Tsunderia LLC. does not take any responsibility to delays due to post services, couriers, customs, or other entities.

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